Reference

Legal Terms That Protect Your Account

At matkaking, our legal framework spells out exactly what you can expect from us and what we ask of you — no vague clauses, no small-print surprises.

Clear Account TermsIndia-Applicable PolicyData Protection CommitmentsTransparent Contact PathsJurisdiction-Aware Access
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matkaking Legal Terms That Protect Your Account
LEGAL CONTACT PATHS

Reach Us About Policy or Account Rights

If you have a question about our terms, want to raise a dispute, or need to exercise a data right, our support team is the right…

Live Chat Open the chat window on any page to connect with a support agent who…
Email Support Send your legal or data-rights request to our support address.
Help Centre Our help centre hosts the current versions of our terms, privacy notice, and cookie…
HOW WE HANDLE POLICY

Data, Security and Account Rights at matkaking

We take our obligations around data handling, account security, and policy transparency seriously.

Data Handling

We collect only the data needed to operate your account — identity documents for KYC, payment details for fund processing…

Cookie Policy

Our site uses functional and analytics cookies. A consent banner appears on your first visit so you can choose which…

Account Security

Accounts are protected by password hashing, session tokens, and optional two-factor authentication.

Data Retention

We retain your account and transaction records for the period required by applicable law.

Who to Contact

Legal and data-rights requests should be directed to our support team via live chat or email.

Requesting Changes

You may request correction of inaccurate personal data, access to data we hold about you, or deletion of your account…

Common Questions About Our Terms and Your Rights

The answers below address the legal and policy questions we receive most often. If your question is not covered here, reach out via live chat or email and our team will respond with the relevant policy details.

The current version of our terms and conditions is published in the help centre and is accessible without logging in. You can download or print the document at any time. We update the terms when policy changes and notify registered account holders by email.

Send a data-access request through live chat or to our support email. Include your account identifier and we will compile your data record and deliver it to your registered email address within the timeframe required by applicable law, typically 30 days.

Yes. Submit an erasure request via live chat or email. We will delete personal data that is no longer legally required to be retained. Transaction records needed for audit or dispute resolution may be kept for the mandatory retention period before deletion.

The governing law clause is stated in the full terms document. Access to and use of the platform depends on local law and is available only where local law permits. We recommend you check the terms applicable to your jurisdiction before opening an account.

Raise any dispute first with our support team, who will log it and attempt resolution within five working days. If the matter is not resolved at that stage, the terms document sets out the escalation procedure and the dispute-resolution body with jurisdiction over your account.

Yes. All payment methods available on the platform — including UPI, Paytm, and PhonePe — are subject to our wallet and payment policy. The policy covers processing timelines, verification requirements, and the steps we follow if a transaction needs to be queried or reversed.

Log in and navigate to account settings to update standard details. Changes to identity-linked fields — such as your registered name or date of birth — require document verification. Contact support via live chat or email and we will guide you through the correction process.

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